Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please get in touch via the button below.
You can browse our products, add items to your basket, select whether you’d like home delivery or to reserve for collection from one of our three shops (Click & Collect), then simply proceed to payment and place your order online. You will receive an email confirmation shortly after the order has been placed.
Alternatively you can place your order over the phone by calling us on 01745 812585 and a member of the team will be happy to take this for you. For phone orders we ask for payment on collection and we accept cash, card or valid gift vouchers.
If you experience any difficulty placing your order online there are a few steps we suggest to try to fix this.
Firstly ensure the details you are entering are correct, ensure your home address is within a postcode that we deliver to. You can check our delivery zones here.
Refresh your page / browser and try again.
If you are still experiencing difficulties, please call us on 01745 812585 where we can help resolve any issues or simply take the order over the phone for you.
No, there’s no minimum order value. You can add as much or as little to your basket as you like. Click & Collect is free, and orders over £50 (in selected areas) qualify for FREE home delivery. Check here to see which postcodes we offer Free Delivery to.
Our standard delivery charge is £4.95.
Orders over £50 (in selected areas) qualify for FREE home delivery. Check here to see which postcodes we offer Free Delivery to.
If you live in the following postal areas: LL11, LL12, LL15, LL16, LL17, LL18, LL19, LL20, CH4, CH5, CH6, CH7 or CH8, you will qualify for FREE delivery if you spend over £50.
If you live in the following postal areas: LL13, LL21, LL22, LL28, LL30, LL31 or CH64, you will qualify for FREE delivery if you spend over £80
We offer FREE Click & Collect from all three of our stores in Denbigh, Mold and Llangollen.
Simply select your preferred collection store, date and time at the online checkout and your order will be prepared for you ready for collection.
You will receive a confirmation email with all the details or your order.
Please note we have a cut-off set for 9pm for the day after next. So for example, if you place your order at 9:05 on a Tuesday night, your order will be ready for collections on Thursday morning.
Click and Collect Orders also have a time slot to help both you and us be organised. Please try to keep to your agreed time, but in the event that you may need to change it, please call us on 01745 812585 to let us know.
Currently you cannot add to your order online once it has been placed.
However you can call us on 01745 812585 and we will do our best to add any items to your order. Please give us as much notice as possible ahead of your chosen delivery date.
As we do not retain your card details you will need to pay for any items you are adding over the phone.
If you need to change your delivery address after you have placed your order, you will need to call us to confirm any changes. Please give us as much notice as possible ahead of your chosen delivery date.
From time to time items may become unavailable for one reason or another and products might be missing from your order. If this is the case, we will do our best to let you know ahead of dispatch.
Additionally, mistakes can happen (we’re only human!) and if something has accidentally been missed from your order, please let us know straight away and we’ll do our very best to rectify by either replacement or refund.
Call us on 01745 812585 and we’ll be happy to help.
Our usual opening ours are:
8.00 – 5.30 Tuesday – Friday
8.00 – 4.00 Saturday
Closed – Sunday & Monday
Our hours are likely to change around Easter and Chritsmas, please check our Facebook page or call us on 01745 812585 to confirm.
At the moment, we can only offer our loyalty scheme in store.
Spend over £15 per visit to earn a point (stamp on the card), collect 10 points and receive £10 OFF your next purchase.
Collect your loyalty card from one of our shops and start earning points.
From time to time we may offer exclusive discount codes. These can be entered at the online checkout and the discount will be applied.
Please note only one code can be used at a time.
Our welcome 10% discount code is only valid off your first order and is not valid on our Christmas ordering system.
Ingredient information will be listed in the products description and all allergen information can be found here.
Please do not hesitate to contact us on 01745 812585 for any further information.
Gift Vouchers can be purchased online or from either of our Denbigh, Mold or Llangollen shops. Available in £10, £20 or £50 and are valid for 6 months from the date of purchase.
