Our Policies

Our website is designed to help make orderering easy

Use of Daniel Morris Butchers website is subject to the Terms and Conditions

By using the Daniel Morris Butchers  website or by registering with the Daniel Morris Butchers website you agree to be bound by these Terms and Conditions.

Ordering

 You may submit orders for Products by using our online ordering facility on the Website at any time.  The site allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

Each Product for which you click 'Add to basket' is added to a 'shopping basket' facility. You are given the opportunity to review the quantity, add a delivery date in the notes section before checking out.

You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking 'place order'. After you have clicked 'place order' and after our acceptance of your order, items are added to your delivery.

Please note pictures of products are for reference only, products may differ in appearance.

Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.

 Some of our Products are priced by weight. We show the prices for weights on the Website. The weight you receive will be as close as possible to this weight.

When you place your order on our website the value of your order is allocated to your credit / debit card or credit account. 


Delivery

We will make every attempt to delivery in your selected times slot, however at times events may lead to this not being possible. In any event time of delivery shall not being on time we shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. We cannot return to re-deliver if you are not home or have not left instructions.

The Goods shall not pass to the Buyer until payment of the price has been made in full.

Once the courier /driver has left the order in the agreed secure location, the risk in the goods shall pass to the buyer.

 Returns / Refunds / Cancellations / Amendments 

Due to the nature of our business and the laws governing fresh food, we are unable to accept returns. Should you have a problem with your delivery you will need to contact us on 01745 812585 or info@dmorrisbutchers.co.uk

If you are unhappy with the specifications of an item you have received, please take images of the product and include these in an email to us. We can use these to investigate the issue thoroughly.

If for exceptional circumstances a refund is authorised the refund will be made onto either the credit / debit card the order was placed on or a credit will be processed onto the credit account if one exists with us. No cash refund will be made.

If a product ordered is not available on day of dispatch, you will receive a replacement of a like to like product. 


 Cancellations or amendments to orders can be made within 12 hours of placing your order.


Registration

You must be over 18 to register on our Website.

You must ensure that the details you provide on registration are accurate and complete.

You must inform us immediately of any changes to the information provided by you on registration updating your personal details.


Privacy Policy

Website & Electronic Data Privacy Policy Statement
General Data Protection Regulations 2018 (GDPR)

This privacy policy sets out how Daniel Morris Butchers Ltd uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this Privacy Policy Statement.

Daniel Morris Buthers Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2020.

What we collect

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dmorrisbutchers.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

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01745 812585

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